Description:

Due to poor customer service, the Cellular Mobile Operators (CMOs) were fined Rs 6.4 million by the Pakistan Telecommunication Authority (PTA).

Only 16 percent of the Rs 39.9 million penalty levied on CMOs has been paid to PTA, according to official documentation from the PTA. In the documents, the telecommunications authority also noted that it had given CMOs 26 show-cause notices for inadequate QoS.

The remaining Rs 33.5 Million has been the subject of petitions from CMOs. The aforementioned cases" decisions are still pending in the relevant courts.

PTA monitors mobile services, such as signal quality and strength, on a quarterly basis throughout Pakistan. The regulator informs telecom companies of the survey"s findings so they can make any corrections.

PTA includes a tool for consumer complaints about using mobile services in addition to the QoS survey.

A QoS survey was recently conducted by PTA in 15 cities and 8 roads across Pakistan, including AJK and Gilgit Baltistan. The authorities used the state-of-the-art automated QoS Monitoring & Benchmarking Tool to assess authorised Key Performance Indicators (KPIs) of voice, network availability, SMS, and mobile broadband/data during the survey. Based on each KPI"s level of compliance with the threshold specified in the relevant licences and QoS Regulations, CMOs were ranked from 1 to 15 in mobile Network Reach and Voice Services.

According to the survey"s findings, CMOs have a high degree of compliance with internet services. However, Punjab, Sindh, KPK, Balochistan, and AJK SMS and voice KPIs were discovered to be below the approved standard.